Delivery

Shipping Methods

• Standard Shipping: We offer standard shipping for all orders. Delivery times vary depending on the destination but typically range from 3-5 business days

• International Shipping: We offer International shipping for all orders. Delivery times vary depending on the destination but typically range from 5-10 business days

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Shipping Costs

• Standard Shipping: Shipping costs will be a flat rate of £4.99

• International Shipping: Shipping costs will be a flat rate of £15

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Order Processing Time

• Processing Time: Orders are typically processed within 2-3 business days. Custom or commissioned paintings may take longer to process, and the estimated processing time will be communicated at the time of order.

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Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the provided link.

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Delivery Time Estimates

• Domestic Shipping: Standard delivery within United Kingdom usually takes 3-5 business days. Express delivery takes 3-5 business days.

• International Shipping: Delivery times for international orders vary by destination. Standard international shipping typically takes 5-10 business days,

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Packaging

• All paintings are carefully packaged to ensure they arrive in perfect condition. We use high-quality materials to protect your artwork during transit.

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Customs and Duties

• International Orders: Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments. Please check with your local customs office for more information.

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Delivery Issues

• Delayed Deliveries: If your order is delayed, please contact our customer service team at j.hawkshaw@hotmail.co.uk. We will investigate and provide updates on the status of your shipment.

• Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us immediately with your order number and photos of the damage. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

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Unsuccessful Deliveries

• Incorrect Address: Please ensure the delivery address is correct at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Undeliverable Packages: If a package is returned to us due to being undeliverable (e.g., incorrect address, no one available to receive the package), we will contact you to arrange reshipment. Additional shipping fees may apply.

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Contact Information

• For any questions or concerns regarding our delivery policy, please contact our customer service team at j.hawkshaw@hotmail.co.uk